Privacy Policy
Your privacy is important to us. This policy describes how Freshpoint Retail Ltd collects, uses, and safeguards your data.
analytics Key Data We Collect
Account Details
Name, email, phone number, and password hashes for securing your profile.
Delivery Info
Billing and shipping addresses, including postcodes, to ensure correct delivery routes.
Orders & Cart
Products viewed, selected cart items, transactions, and coupon logs.
01 Information Collection
We collect details you voluntarily input on our website, such as during account creation, order checkout, contact forms, or newsletter subscriptions. We also collect automated data such as IP address, browser type, device information, and cookies to customize your website experience.
02 How We Use Your Data
- To process transactions, manage orders, and coordinate deliveries to your address.
- To keep you updated on order statuses or alert you of any stock changes.
- To verify delivery eligibility based on postcodes.
- To personalize content, product recommendations, and save your shopping cart.
03 Information Sharing
Freshpoint Retail Ltd does not sell your personal data. We only share details with trusted third parties necessary for fulfillment: courier services and delivery drivers, secure payment gateways (Stripe/PayPal), and analytics tools used to optimize our interface.
04 Security & Data Protection
We employ industry-standard secure socket layers (SSL), secure encryption, and hashed login credential storage to prevent unauthorized access. Payment details are parsed directly by our PCI-compliant payment gateways and are not stored on our local database.
05 Cookies & Preferences
Our site uses cookies to identify your session, preserve your shopping cart progress, remember configurations, and support web analytics. You can disable cookies in your browser settings, though it may disrupt order processes.
06 Your Privacy Rights
Under the UK Data Protection Act / GDPR guidelines, you have the right to request access to the data we hold, correct inaccuracies, or request the deletion of your account and personal information. Please contact us via our emails below for any data queries.
support_agent Privacy Concerns & Queries
Phone
+44 7393 184265
mailorders@freshpointgrocery.com
Office Address
Freshpoint Retail Ltd
3, Clinton place, Seaford,
East Sussex BN25 1NL.