Refund & Returns Policy
We aim for 100% satisfaction. Please read our guidelines on how return requests, perishable goods, and refunds are handled.
Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, not as described, or incorrectly supplied, please contact us immediately:
Fresh & Perishables
Contact within 24 hours
Non-Perishable Items
Contact within 48 hours
We will offer a replacement, exchange, or refund where appropriate. Consumer rights for faulty goods apply under UK law.
Perishable Goods
Due to food safety and hygiene regulations, fresh foods, meat, vegetables, dairy products, frozen foods, and other perishable items cannot be returned unless they are faulty, damaged, or supplied incorrectly.
Non-Perishable Goods
Unopened and unused non-perishable items may be returned within 48 hours of purchase with proof of purchase, subject to management approval.
Refund Method
Approved refunds will be processed using the original payment method whenever possible. Refund processing times may vary depending on the payment provider.
Proof of Purchase
A receipt, order confirmation, bank statement, or other proof of purchase may be required for refunds or exchanges.
support_agent Contact Information
Phone Support
+44 7393 184265
mailEmail Orders
orders@freshpointgrocery.com
Registered Office
Freshpoint Retail Ltd
3, Clinton place, Seaford,
East Sussex BN25 1NL.
Note: This policy does not affect your statutory rights under the UK Consumer Rights Act 2015 and Consumer Contracts Regulations.